Please refer to this webpage, which contains instructions on how to find your serial number.
Dexcom recently identified certain lots of Dexcom G7 sensors originally designated as scrap and intended for destruction were stolen during the destruction process, then sold by third parties.
At this time, Dexcom has identified two lots of sensors that were stolen, sold, and used by some customers.
Users with sensors from affected Dexcom G7 lots (1725204004 and 1725069002) should not use those sensors and can call NZMS Diabetes / Dexcom at 0508 634 103 to request replacements.
Your sensor is affected by the issue. Please immediately discontinue use and dispose of sensor. Important: Please keep record of your affected device(s) serial number for traceability purposes – This is required to confirm your no-cost replacement.
Request a no-charge replacement by contacting NZMS Diabetes / Dexcom at 0508 634 103.
Your sensor is not affected by the issue documented in the provided Field Safety Notification. Thank you for taking the time to verify. Unable to check status. Please call NZMS Diabetes / Dexcom at 0508 634 103 for assistance.Lot 1725204004: G7 sensors that are not properly sterilized have an increased risk of skin infection.
Lot 1725069002: G7 sensors from a lot with an elevated internal testing failure rate have an increased risk of having no sensor readings available or experiencing sensor inaccuracy that includes the potential for missed detection of a hyperglycemic event or incorrect treatment decisions that can result in patient injury, including medical intervention to prevent permanent injury or impairment.
Additionally, due to the unknown storage and handling conditions these sensors may have undergone during the distribution, these sensors may present additional risk.